FAQ energy – Frequently Asked Questions

Below you will find a list of frequently asked questions about energy. If you don’t find an answer to your question, do not hesitate to contact one of our energy experts.

About Energyprice.be

Who pays Energyprice.be ?

In terms of remuneration, we receive a fixed administrative sum from the suppliers when a customer switches to them as a result of using our services. This guarantees that, in an objective way, the cheapest supplier is chosen. And, as a consumer, you don’t pay anything to Energyprice.be.

Can I change my mind after registering with a new supplier ?

If the sale has been concluded online, by telephone or away from the vendor’s place of business (door-to-door or at an exhibition, for example), you can change your mind. In such cases, you have a cooling-off period of 14 calendar days. Some suppliers also state in their terms and conditions that a registered letter is compulsory for cancelling an order. This is not the case. You can cancel your contract by telephone or by email.

Am I bound to Energyprice.be when I sign a contract with a supplier recommended by Energyprice.be ?

No, you do not sign any contract with Energyprice.be. You are contractually and solely bound to the supplier with whom you have signed a contract.

How can I change supplier easily ?

Contrary to what many people think, changing your gas and electricity supplier is very quick and easy! It will only take 5 minutes. If you have any concerns, Energyprice.be is there to help you before, during and after you take out your contract with a new supplier. The main steps are as follows :

Enter your consumption data: to run a simulation, simply enter your post code, your electricity and/or gas consumption and the number of people in your household. If you know your current supplier and the type of contract you have with that supplier, please specify those details. Energyprice.be will then be able to give you a potential estimate of your future savings (visit the comparison site).
Compare and select: using your consumption data, Energyprice.be will first present you the five most competitive pricing options based on your profile. You can also see details of all the pricing options available on the Belgian market. If you wish, you can also make selections based on how green the electricity is (100% green or not), the type of contract (fixed or variable) and the duration of the contract (12 months or more). Next, simply click on the button to register.
Fill in the supplier’s registration form: to complete your registration, you need your most recent partial bill or annual breakdown (adjustment). On this document, you will find two pieces of information that you will need to enter: your EAN code and the end date of your current contract.
Once this form has been duly completed and validated (less than five minutes), the supplier will send you an email or letter confirming that your contract has been set up.
Finalising the change of supplier: two weeks before the planned start date of your new contract, you will receive a meter reading request from your distribution system operator. You can provide your current meter readings online, by email, telephone or return post. Using this information, your previous supplier will then produce his final closing bill. Your new supplier will use these readings as the opening readings for his future billing.

How does Energyprice.be work ?

Each month, the prices and promotions of all the suppliers in Belgium are updated on the Energyprice.be website. An initial update is done on the first working day of every month based on the pricing options that are publicly available on that date. Prices are then added as the suppliers publish them. Energyprice.be compares the products of all the suppliers operating in the electricity and gas market in Belgium, taking account of the information provided by the user in the comparison form. The potential savings for the following year are then calculated.

What is Energyprice.be

Energyprice.be is a team of energy experts who assist the consumer. As we are independent, we can offer a free, personalised, no-obligation service. Energyprice.be is also an online platform certified by the CREG (the Commission for the Regulation of Electricity and Gas). This lets consumers compare energy suppliers so that they can reduce their gas and electricity bills, cut down on their paperwork and choose 100% green energy.

Change energy supplier

Who is responsible for reading my meter ?

In all cases, it is the operator (DSO) who is responsible for maintaining and reading your meter. At the appropriate time, they will send you a document informing you that one of their employees will visit you to read your meter, and/or inviting you to send your reading yourself, if you prefer. The operator will then send this information about your consumption to your supplier. Your supplier can then produce your bill. You will not be billed for this reading as it is already included in your bill.

Where can I find my EAN code ?

You can usually find it on your energy bill. If you can’t find it on your bill, you can also contact your distribution system operator (DSO).

If I move house, do I have to take over the supply contract of the previous occupant ?

No, you can continue your own contract which you signed when you were living at your previous address. You also have the option of choosing a new supplier with a more attractive offer. Contact our advisors on 0800 37 456 to find the contract that’s most advantageous for you, or compare the available offers yourself.

I already have a supplier. Do I have to renew my contract if I move house ?

No, if you already have a supplier, you won’t have to renew your contract if you move house. Simply contact your supplier and tell him that you are moving, stating your new address and your moving date. It is, however, a good opportunity to consider changing supplier and use Energyprice.be to profit from a more attractive offer.

I don’t have a supplier yet. Do I have to sign a contract with a supplier after I move ?

If you were living with your parents or if your gas and/or electricity consumption was included in your previous rent, you will never have signed a contract with a supplier in your own name. For that reason, you will have to choose a supplier and sign a contract for your new address

If I change supplier, will my gas and/or electricity be disconnected ?

Your meter is the property of the DSO (distribution system operator), not your supplier (the company that supplies the electricity and/or gas). These are two different organisations, so you can change supplier without having to worry about your meter. Your meter (and EAN code) change only when you move house. The code is specific to the dwelling, so it does not follow you if you move house.

When is the best time to change energy supplier when you have solar panels ?

If you have solar panels, we recommend that you wait until your annual meter reading to change supplier. If the date you change supplier is the same as your meter reading date, you won’t risk “losing” your energy production.

When can I change supplier ?

The law to abolish termination penalties came into force on 13 September 2012. Since then, individual consumers have been able to change supplier at any time without paying a termination penalty! However, you must observe the notice period that is stated in your contract. This is usually one month.